F.a.q

Some simple facts about our business

Frequently Asked Questions

If your question is not answered here please feel free to contact us.

What Do I need to Do to Sign Up for Telix™ Services?

Simply fill out the contact form or send us an email with your contact information along with an overview of your requirements or call us at 800.399.6311.

What Type of Digital Phone Service does Telix™ offer?

Telix™ only offers premium grade digital phone lines so our customers can have the highest quality communication experience. Telix™ focuses on communications with no limits to ensure you will always have the highest available quality of service.

Are There Any Hidden Contracts?

There are no hidden contracts. This is a month to month service. Annual contracts are available at a discounted rate.

What is Hosted PBX?

A Virtually Managed Phone System for small, medium and enterprise sized business

Many businesses use traditional PBX (Private Branch Exchange) systems to manage inbound and outbound call traffic, voicemail and all of the functions associated with a business telephone system.

The world of digital telephony changes the model that we are used to when we think of traditional phone systems and PBX. In the traditional world, you are vendor specific which means you have access to the functions and hardware they provide at their price plan. PBX systems no longer need to be located on site, in most cases they are located in our state of the art data centers.

Can I keep my existing phone number with Telix™ service?

In most cases you are able to transfer your current phone number to our services. On average, the transfer process takes approximately 5 to 7 business days to complete. The process is solely dependent upon your current telephone companies process and how long it takes them to release the number.

What are International Calls?

International calls are calls made to a location outside of Continental North America. 

 International calls are billed on one second intervals.

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SERVICES

Benefits Of Telix Digital Communication

Hosted PBX

Telix Hosted PBX is a virtually managed VoIP phone system for businesses all sizes

Business Phone Service

The perfect virtual solution !

Easy to Manage

Access to Telix Web Portal to assign features and track calls

Unified communications

Employees can work remotely form any location with the same capabilities they have in the office !

always be reached !

Use your phone anywhere you have an internet connection. Download an app for laptop and mobile usage !

canadian based Support 24/7

Telix understands the importance of customer service. Telix will help you 24/7.

No hidden fees

No hidden fees. All features included

manage and track calls

Access to Telix Web Portal to assign features and track calls.

Enchanced voicemail

Missed an important call? Don't worry! Voicemails are sent directly to your email address for easy listening!